You can read an additional statement about our approach to the pandemic.
Europe is opening up and our business activities consequently follow. Our top priority remains the health and safety of our customers and colleagues. We would therefore like to remind everyone to carefully follow health precautions:
- Keep social distancing at all times
- Stay home even with only mild symptoms
- High standards of hand hygiene
We aim for full business and support as usual for our customers. We have the capacity to do so, however, while respecting your business guidelines and local regulations, and can reschedule service visits where needed. All technicians are working according to strict hygiene and social distance guidelines while wearing face coverings if required.
To support you in the best way possible, we are providing free guides for safe service operations during COVID-19:
Here we also aim for full business and support as usual for our customers but respect that some of our customers may be unable to receive visits. Here our sales team will switch to online meetings or conference calls according to customer preference. All web shops remain open for ordering online and provide customer support.
We have continued to support our customers, with enough short-term rental trucks available for quick delivery (especially in health care, food and retail business), and flexibility in long-term rental solutions. In the workshops and during delivery at customer sites, strict equipment disinfection processes are being respected.
Our supply operations are ramping up capacity to follow the increased business demand. All orders have been replanned and informed to customers. Our ambition is to have full production to get all orders out as soon as possible, delivering trucks and parts to the best extent possible.
We're following government guidelines and are encouraging our colleagues, where possible, to work from home, giving them the technical infrastructure to do so.
All international business travel is cancelled or postponed, using online meeting where possible.
If you have any questions, please contact the Toyota Material Handling team using the details on this site or speak to your local representative.
Thank you to all forklift and truck drivers, who keep the essential goods moving.
Thank you to all health care professionals for all their hard, courageous work.
Toyota Material Handling UK Team